Ami Parekh holds the title of Chief Health officer, while Ankoor Shah serves as the vice President of Clinical Excellence at Included Health. I recently had an in-depth discussion with them about our strategies for managing population health and exploring necessary reforms within our healthcare system. My focus is on improving primary care services; though, Ami pointed out a vital aspect: people need a reliable expert too assist them in making informed decisions—this guide may not always be a human! Our dialog also covered how we can innovate the current system and the changing landscape of telehealth. It’s crucial to reconceptualize health from an individual outlook rather than strictly adhering to conventional definitions of healthcare! Matthew Holt