Ingrid‍ stands at the forefront of customer service innovation within health insurance, pharmacy benefit management (PBM), and notably in the startup ecosystem. Alongside her co-founder Marin Nelson, she has launched Sobrynth—a groundbreaking initiative that is transforming how alcohol addiction is addressed in professional environments. Despite a notable rise in mental health resources and Employee Assistance Programs (eaps), and also various consumer-focused initiatives aimed at tackling alcohol use disorders—ranging from Alcoholics Anonymous to other support networks—there exists a considerable void for solutions tailored specifically for employers. During our conversation, Ingrid showcased their app and offered profound insights into the existing challenges while explaining how Sobrynth intends to deliver impactful support—Matthew Holt